Delivery & Return policy
Once you have your order, you have 14 calendar days from the day of delivery to return it or report an incident. To process it, fill in this form – https://www.karmicwood.com/return-form/
We will email you responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.
IMPORTANT: In order for us to collect your order, it must be disassembled, in its original packaging and with its internal protections.
We can only make a change to your order if it has not yet left our warehouse. If it has already been sent, and you want to make a change, you must wait to receive it and process the return at home@karmicwood.com, then make a new order with the item or items you want.
If you want to process an incident of this type, you can do it directly fill in the form to process your incident by selecting the option “The product was damaged by transport” or “Missing part and/or fittings”, depending on the incident. You must attach images, indicate the preferred collection time slot (if applicable) and add notes. The more details you provide, the better they will help us to speed up the process.
We will e-mail you responding to your request within a maximum of 4 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.
IMPORTANT: In order for us to collect your order, it must be disassembled, in its original packaging and with its internal protections.
If you want to process an incident of this type, you can do it directly by filling the form – https://www.karmicwood.com/return-form/
Fill in the return or incident request, selecting “It does not meet my expectations”. You can attach images, indicate the time of collection that suits you best (if applicable) and add notes. They will surely help us to speed up the process!
We will email you responding to your request within a maximum of 4 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.
IMPORTANT: In order for us to collect your order, it must be disassembled, in its original packaging and with its internal protections.
Are returns free?
Yes. When items are returned due to withdrawal, the full amount for the returned items will be refunded. However, shipping costs will not be refunded.
The refund will always be made with the same payment method used to make the purchase. Once the delivery company confirms the pick-up of the package, we will make the refund within 4 to 6 days, within a maximum period of 15 days. This term may vary depending on the payment method used or the particular conditions of your bank.
Once the product is received in our warehouse, and we have verified that everything is correct, we will make the refund within a maximum period of 15 days. This term may vary depending on the payment method used or the particular conditions of your bank. If after 15 days you have not received the refund, contact us at home@karmicwood.com
Which courier will collect my order?
We work with DPD International for both shipments and collections. The courier that will handle the collection of your order will be the same that made the delivery. In any case, at the time of processing a return that involves a collection, the courier will contact you to specify the date and time of the collection.
How many days do I have to return my order?
Once you have received your order at home, you can return the item within 14 working days.
Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?
No, the refund will be made via the same payment method as the original purchase.
The courier has still not contacted me to arrange the collection
Normally, collections are made within a maximum period of 5 working days from the confirmation of the collection order. If after this period they have not yet contacted you, contact us at home@karmicwood.com
You can see the delivery costs for your order once you have added all the products to your basket and before finalizing the purchase, when adding your delivery address. We will pay the delivery for orders over 85 EUR/GBP
